1. Introduction

Thank you for shopping at Merchanify. We strive to ensure our customers are satisfied with their purchases. If you're not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.
• Returns must be initiated within 14 days of delivery.

Note: Certain types of goods are exempt from being returned, such as perishable goods, digital downloads, and personalized items.

3. Return Process

To initiate a return, please contact our customer service by email at merchanify@gmail.com with your order details. Upon approval, we will provide instructions on how to return the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment within 7 business days.

Late or missing refunds:

• If you haven't received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and still have not received your refund, please contact us via email.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us by email at merchanify@gmail.com.

6. Affiliate Considerations

In the event of a refund or chargeback, any commissions previously paid to affiliates for the refunded transaction will be deducted from future payouts. This is to ensure fairness and prevent abuse of the affiliate program.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: merchanify@gmail.com